Shipping and Returns
📦 Shipping
We offer free worldwide shipping on all orders.
Due to high order volumes and strong demand, our current estimated delivery time is 5–9 business days.
Once your order has been processed, you'll receive a tracking number via email so you can monitor your delivery status at any time.
Please note that delivery times may vary slightly depending on your location and local customs procedures.
🔁Returns & Refunds
We offer partial refunds within 14 days of delivery, only in the case of damaged or defective products.
To request a refund, please follow these steps:
- clear photo or video showing the issue.
- proof of purchase (e.g., order number or receipt).
3. Email us at zeluminainfo@gmail.com with:
Your order number
A brief description of the issue
Attached photo or video evidence
Once we review your request, we’ll let you know if the refund has been approved and how it will be processed.
Please note: At this time, physical product returns are not required, unless specifically requested by our support team.